RETURNS & REFUND POLICY
At Spansules Formulations Pvt Ltd, customer satisfaction is our utmost priority as
we offer refunds, replacement of unwanted or defective products that you have
previously purchased from us. This Refund Policy (the "Policy") informs you about
your right to return and receive a refund for products purchased on our website as
well as describes the procedure, rules and guidelines relating to the return and
refund for the products purchased on our website.
Please read this Policy carefully to understand your rights and also understand the
requirements for the return and refund on products.
1. RETURN AND REFUND POLICY
We offer returns, refunds and repairs of damaged products according to the
provisions of the law. If the product you purchased from us is damaged or does not
function properly, you may be entitled to a refund or repairs.
We offer refund for the products purchased if:
Customer can always return the product if the product is damaged or in not
usable condition. In case of sanitizers the refund cannot be initiated unless the
package is damaged during the transport.
Other products can be returned if unopened and are in original condition.
Customers may be eligible for a refund provided that:
- The product is returned in its original packaging.
- The product remains sealed and unused.
- The product must not be damaged or broken at the time of return.
- The product will be returned with the receipt issued for its purchase.
Other conditions of return are as follows:
The customer needs to send mail in not less than 48 hrs to the mail address or
contact us. If the return in accepted then it might take about 14 days to initiate
If the above conditions are not satisfied, we reserve the right to reject the return and
refuse to grant a refund.
Notwithstanding other provisions of this Policy, we may refuse to grant returns or
- You received what you ordered, but simply changed your mind about the
- You misused or mishandled the product in such a way that caused damage to
- You did not like your purchase or realized you had no use of it.
- The customer is not entitled to refund if the product complaint is received after
48hrs and the product need to be sent back only after return is accepted by the
seller. The returned item will be inspected and the refund is initiated only after
the product is found to be intact and in reselling position.
4. EXEMPTED PRODUCTS
Notwithstanding other provisions of this Policy, we may not accept any return and
refuse to grant a refund for the following products:
5. DAMAGED PRODUCTS
If you discover that the product you purchased from us is damaged during delivery:
- report the damage to us immediately upon discovery;
- ensure that that the damaged product is returned in the same condition and
packaging it was when it was received;
- we will organize for the repair and/or replacement of the damaged product
provided the damaged product is returned within the following period: 2 days
following your receipt of the product.
6. RETURN SHIPPING
We will bear all shipping costs or other costs associated with the return of the
If the product is being returned for repairs, customers will bear the shipping costs
and organize for the shipping, transportation and collection of the product.
If after making arrangements for the transportation, shipping and collection of the
product it is discovered that you are not entitled to a refund, repair or replacement,
you shall reimburse us of all costs incurred for the inspection, transportation and
postage of the returned products.
7. HOW TO RETURN PRODUCTS
Products may be returned as follows:
Contact the seller or the company through the provided mail address and please
specify your billing number and do explain why the product is being returned.
If all the reasons are satisfactory we will refund within 14 days.
Products may be returned within: 2 days following your receipt of the product.
Returns are to be sent to the following address:
Spansules Formulations Pvt Ltd.
Mig 57, phase 2 dharmareddy colony, vasanth nagar, hydernagar.
Hyderabad, Telangana - 500072.
Refunds are issued at our discretion as we may reject, grant a refund, replace or
repair damaged products.
8. CONTACT US
For inquiries or comments regarding this Policy, customers may visit:
Or Mail to :